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MV MERMAID I BALI > KOMODO > BALI TRIP INFORMATION
Number of Dives/Site selection: We plan a minimum of 28 dives subject to weather conditions and security/safety issues. Dive site selection detailed in the published itinerary is subject to change by the Captain or Cruise Director without prior notice. There are numerous fantastic sites in Nusa Tengarra and Komodo and our objective is to take you to the best of the best ! Repeat guests – we'll take you to some new sites or more of those you really love !
What diver certification level is needed for diving in Komodo ? :
Everyone is welcome on board, no matter what level your certification. Dive groups and site selection will be chosen to meet your safety, comfort and diving ability – and is subject to the discretion of the Cruise Director. Our professional dive crew will take you on the easy route or to another site if you don't like currents. If you are up for it, we'll take you right into it for all the action the site offers ! You may wish to bring a reef hook for some dive sites.
Dive Guides and Diver Safety: Our experienced dive crew would be delighted to assist you. Divers are welcome to dive with their buddy on sites deemed suitable by the Cruise Director. For diver safety the use of individual dive computers is mandatory for all divers. Nitrox fills and courses are available on board to enhance your diving safety. Please allow 24 hours between last dive and flying. Guests are requested to show diving certification cards on checking in and are strongly recommended to have valid dive insurance (Padi, Dan or equivalent).
Departure and Arrival Times: Guests are required to arrive in Bali no later than 14:00 hours which will allow us to make our planned 16:00 departure from Benoa port. Final cruise departure time is subject to guest arrival times. Please liaise with Mermaid Liveaboards if your flight times cannot fit this schedule.
Transfers: Transfers from/to the airport or hotels in the south are free of charge. From destinations in central and northern Bali, there is a small charge. Please refer to the price list.
Guests arriving before 12 noon on departure day will be transferred to PT ndonesia Liveaboards at Sanur Beach where you can leave your luggage in safety till boarding transfer at 14:00 hours. After meeting the friendly crew at PT Indonesia Liveaboards you can relax on the beach, enjoy a massage,go sight seeing or shopping till 14:00 hours when you will be transferred to the vessel.
Pick up times : 12:30 – Nusa Dua, Ullawatu, Canggu, Kerobokan, 13:00 Jimbaran,Seminyak; 13:30 Kuta Beach, Legian, 14:00 Sanur Beach; 11:00 Tulamben; 12:00 Candi Desa, Padangbai, Ubud; Time to be advised for Lovina Beach and northern Bali.
Water Temperature and Wetsuit recommendations:
The Flores Sea with its usually clear blue waters, great visibility has water temperatures of approx 26-28 degrees (northern dive locations) – a 3-5 mm shorty is okay with most guests comfortable with a 3-5mm long. The Sumba Sea (southern dive locations) has an average temperature of approx 24 degrees – the awesome diving let's you forget about the cooler waters ! Think about a 5mm long possibly adding a vest or renting a shorty to go over the top if you feel the cold. Hood, gloves and booties are strongly recommended for these cooler waters.
Equipment on board: Full rental equipment is available. Please advise your rental equipment needs including sizes when you book. MV Mermaid I carries mostly 12 litre steel tanks plus some15 litre steel tanks available. Tank valves are international and some DIN adapters are available on board. Any dive equipment failure or loss will require you to rent a replacement from Mermaid Liveaboards at our published rates. If Mermaid Liveaboard equipment is lost/damaged, full replacement cost will be charged at the discretion of the Cruise Director. Published
equipment prices are available on board.
Camera Stations : There is a large camera table on the dive deck with several rinse containers catering for small to super large camera/video setups. There are several power points in every cabin plus throughout the saloon area for charging. Each table in the saloon has an electrical outlet for your laptops. Usually our dive crew will have a laptop available in case you experience any problems with yours. As possible, we also offer a DVD burning service in case you cannot bring your laptop with you.
Electrical current and plugs : 220 volts is standard throughout the boat. 110v adapters are available. Please ask the Tour Leader on boarding if you are not sure what to use.We have a few adapters on board. The cabins can handle both the following plug types :-
 
Meals: Our Thai cook is excellent, preparing a variety of Thai and Western dishes. Please advise any special meal requirements on the guest information form.
Currency: Please pay all on board costs in € Euros, $ US or Indonesian Rupiah. We can also accept credit card payment for all on board costs. Credit card payments incur a 3% fee. We suggest you also have some rupiah for souvenir shopping in Komodo, massages, small items etc at Sanur Beach. Exchange rates vary. The airport's rate is lower than the rate you find at most small currency exchanges. Bank rates are low and take a long time. $ US and € Euros are accepted by the souvenir sellers in the Komodo National Park but rupiah is preferred. There are
several currency exchange services and ATM machines near PT Indonesia Liveaboards and at the airport and ATM's at Benoa port.
Luggage and what should I bring : All luggage will be taken on board. If you have large bags you do not need on the trip, please arrange to leave at your hotel if possible or at PT Indonesia Liveaboards in Sanur. Other items you may need on board are bathing suits, shorts, t-shirts, sunscreen and a light weight jacket or sweater. Good walking shoes for your time in Komodo National Park ! (trainers are fine – slip on sandals not recommended)
Can I be contacted while on board : You can use your mobile phone most days except when we are in the north. Other times you are welcome to use our satellite phone. The number is 001 870 764 853 149 (local telco IDD code, ie 001 + <870> +<764 853 149> (for fixed line to our mobile) Please note the charge is €3 per minute for outgoing calls and €1.50 per minute for incoming calls.
Insurance : You need 2 types of insurance when planning your dive holiday –
1) Diving insurance is strongly recommended due to the high cost for you should you have a diving accident and require hospitalization and/or hyperbaric chamber care. Please contact www.diversalertnetwork.org to check which Dan area can cover you. Click on About Dan for links to all the Dan organizations around the world.
2) General travel/cancellation insurance. There are several companies around the world that can assist and we suggest you look at www.worldnomads.com for reliable and professional service recommended by The Lonely Planet. If you are unable to make your dive trip and the date has past our cancellation terms and conditions we are very sorry but regardless of the circumstances we cannot refund or transfer to another date.
Medical Assistance : Mermaid I cruises to remote areas however we are prepared to handle most accident or medical emergencies. Mermaid's management team is available 24 hours a day via our satellite communications to expedite tried and tested emergency evacuation plans to the nearest recompression chamber and/or modern hospital in Bali. Our dive crews are first aid trained and we have an extensive first aid kit on board plus loads of emergency oxygen. Please bring any of your own medications that you may need. You can help as well by making sure you are in good condition for diving – prevention is always better than the cure. Please remember to dive safely and to make sure your Dan or other dive insurance is up to date.
I want to dive Bali as well : There is loads of excellent diving in and around Bali as well. Contact your agent for special Liveaboard + Bali diving/accommodation packages. Detail how many days/diving days you would like, what class accommodation and we can recommend a package to suit.
MERMAID CRUISE LTD
General Booking, Cancellation, Payment and others policies
(effective date March 2009):-
Acceptance of the above booking means that you and or your agent agrees to the terms and conditions as outlined below in their entirety.
Payments are to be made by telegraphic transfer or by international money order in Euros, net of charges, to the account indicated on your invoice. We cannot accept personal or bank cheques due to high bank clearing fees. Credit card payments are
accepted from agents however are subject to a 5% fee. Guests paying on board charges via credit card incur a 3% fee
Please fax remittance transfer slip as soon as transfer has been made to fax no. +66 076 344578 or +66 76 341853 or send via scan email.
Mermaid Cruise Ltd reserves the right to alter published rates without prior notice and/or to introduce any other fees as deemed necessary by the company eg fuel surcharges. Mermaid Cruise Ltd also is held accountable solely to the laws of Thailand. Any contractual laws from countries other than Thailand remain the responsibility of the agent to manage. National Park and Port fees are subject to increase and/or amendment by government policy and are out of the control of Mermaid Cruise Ltd. When you accept the booking from Mermaid Cruise Ltd you accept the booking representing you/your company not that of the
individual guest/s and therefore you/your company remains responsible for any/all payments including payments by the due dates.
Prices include: Transfers from/to airport and all points in the south, all meals & snacks, coffee, tea, hot chocolate, soft drinks and drinking water, tanks, weights, weight belts and diving with experienced Divemasters/Instructors.
Prices do not include: Transfers to/from central and northern Bali, National Park and Port fees €60, Fuel Surcharge if applicable, NITROX fills (€6), rental equipment, on board courses and alcoholic beverages
IMPORTANT NOTES : Please fill in the guest information form when you book your cruise and forward immediately to Mermaid Liveaboards via email info@mermaid-liveaboards.com Please ensure you provide an email address and phone
contact number plus complete the emergency contact information section.
Transfer information is required to be provided a minimum of 4 weeks prior to the cruise. Guests may go directly to Mermaid at Benoa Port any time between 12 noon and 14:00 hours – have the taxi driver call our local number to check
how to get there. Please advise Mermaid Liveaboards of your plans via email info@mermaid-liveaboards.com
When checking in, all divers are required to complete a liability release waiver and to show proof of diving certification
and dive medical insurance such as Padi, Dan or equivalent. Please you have these available in your hand luggage.
Payment and cancellations - the fine print :
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FIT and Group Bookings (less than 8 pax):
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Deposits, Payments and Cancellations -
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Deposit
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30% within 10 days of booking
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Final Payment
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60 days prior to departure
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Last Minute Bookings ie less than 60 days
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100% payment within 5 days of booking or before boarding for bookings made on day of departure
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Cancellations:
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More than 90 days prior departure:
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Refund of deposit less €100.00 administration charge
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90 to 60 days prior departure:
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Deposit lost
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Less than 60 days prior departure:
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No Refund
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Full Boat Charter or Group Bookings
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Deposits, Payments and Cancellations -
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(8 pax or more) :
- 10% non-refundable deposit is required within 10 business days of booking. If not received, the cruise will be open for resale.
- next 25% of the total cost to be paid at least 120 days before the departure date.
- balance, 65% of the total cost to be paid at least 90 days before the departure date.
Cancellations:
More than 120 days before the departure date, all payments will be refunded, less the 10% initial deposit.
Less than 120 days but more than 90 days before the departure date all payments will be refunded,
less 35% of the total cost. If a cancellation is made for part of the group then the refund will be pro-rated accordingly ie. All payments for the cancelling guests will be refunded less 35% of the total cost of each cancelled guest. Less than 90 days before the departure date, no refunds will be made.
Mermaid Cruise reserves the right to cancel any trip if there are less than the equivalent of 3 deluxe cabin guests. Mermaid Cruise will do their utmost to transfer the guest to a vessel they deem to be of equal or better standard. Alternatively, we may ask the guest to transfer to the date before/after the cruise
In the event none of these options are possible, we will offer a full refund (allow maximum 1 week processing time)
Mermaid Cruise do not accept any legal liability for loss or damage to any luggage or dive equipment while being transferred to/from the vessel nor while on board. Mermaid Cruise will offer any assistance possible to help with any insurance claims for lost or damaged property.
Lastly, Mermaid Cruise Ltd. does not offer refunds in the event of personal injury, airplane delay, mechanical breakdowns, weather, sickness, strikes, war, criminal acts, quarantine, acts of god, if another guest requires immediate evacuation and the vessel must return to port or any other event
beyond its actual control.
Guests are strongly advised to have valid dive medical, travel and cancellation insurances
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Regardless of which cruise you choose ... Be prepared for some of the world's best diving plus a maximum of comfort, service and safety on M/V Mermaid I & II - Welcome on board !
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